Policies

ACCOMMODATION RULES AT

Royal Street” Hotel

  1. Our standard Check-in time is 14.00 and Check-out time is 12.00 of the next day.

  2. Early and late arrivals are possible if there are available vacant rooms and after Hotel’s Administrator agreement. 

Early check-in from 06.00 till 14.00 is paid as per 50% of diem accommodation charge and is possible if there are available vacant rooms.

Check-in from 00.00 till 06.00 is paid as per 100% of diem accommodation charge.

Late check-out from 12.00 till 18.00 is paid as per 50% of diem accommodation charge and is possible if there are available vacant rooms.

Check-out after 18.00 is paid as a full rate.

In case of guest staying at the hotel less than 24 hours, the payment is charged as for 24-hour period irrespective of the check-in time.

Cancellation of a reservation without any fine sanctions is carried out by latest 48 hour (High Season) and 24 hours (Low Season). Otherwise a guest will pay cancellation penalty at the amount of the first day of his accommodation.

  1. The accommodation for children under 4 years old (without additional place providing) is free of charge

  2. Amount of the additional place is 290 UAH

  3. The hotel services may be settled in cash, non-cash and credit cards in national currency of Ukraine – UAH. For payment are accepted VISA, Master Card.

  4.  In the accommodation cost are included Wi-Fi, cable/ satellite television, baggage room.

Laundry services, phone conversations, extra bed, mini-bar, breakfast, tourist fee at the amount of 1% of the accommodation cost are not included.

  1. The hotel accommodation is carried out upon passport or any other identification document presentation.

  2. All unpaid services shall be paid in full upon leaving the hotel.

  3. A guest bears financial responsible in full for any damage caused to hotel.

  4. At the request of the Guest unauthorized persons may be at the hotel from 08 to 23 hours provided that the identity document. After 23.00 hours the guest must leave the hotel or arrange accommodation. Stayed strangers in the room and the hotel is only possible in conjunction with the Guest. The hotel is not responsible for visitors invited into the room. The hotel has the right to refuse to permit guests without documents proving their identity. Guest assumes full financial responsibility and liability for the actions of visitors (an outsider, not living in a hotel) as for their own actions; Guest of compensation for damage caused by Guest (came to him by outsiders) property Hotels, Guest produces according to the established in the hotel price list ..

  5. The Administration and Personnel Staff of “Royal Street” Hotel don’t bear financial responsibility for safekeeping of valuables being in a room outside the safe box and not handed in a storage room. 

  6. A guest is prohibited to use a room for contraindicated purposes and to bring dangerous to health and life materials and things. 

  7. It is categorically prohibited smoking in a room. In case of failure to comply with the rules, it will be imposed a fine at the amount of 1000 UAH.

  8. Extra housekeeping - 235 uah.
  9. It is prohibited to stay with animals in a room.

  10. If a guest is absent more than 2 hours from the moment of check-out time, the hotel administration has the right to make inventory of property being in a room and transfer it to storage room.

  11. The hotel administration reserves the right to visit a room without guest’s agreement in case of force majeure events and in case of dangerous to health and life events.

  12. The hotel administration has the right to refuse a guest providing its accommodation services in case of failure to comply with the rules mentioned above. In such case payment for accommodation will be not returned to a guest.

  13. Housekeeping is not performed if a guest is in the room.
  14. The hotel administration has the right to change its tariffs and accommodation rules. 

Have a good rest

Royal Street”

Hotel Administration



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